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Subscription FAQ

Important: Subscription orders cannot be refunded or exchanged. You'll need to skip, pause or cancel prior to the processing of your auto ship payment.

How can I change my next order process date?

Log in to your account on www.liveowyn.com. Click on “Manage Subscriptions”. You'll then see your Active and Inactive subscriptions. Select the “Edit” button, located to the right of your active subscription. You will then see “Your Subscription” with “NEXT CHARGE DATE” located below it. Click “NEXT CHARGE DATE” and select the preferred date. Once selected, click “Update Next Shipment Date”, and you are all set.

If you need help making these adjustments, email our Support Team at info@liveowyn.com or text ‘SUBSCRIPTION’ to +1 (866) 806-4892 and we'll be happy to help!

I agree to receive recurring automated marketing text messages (e.g. cart reminders) at the phone number provided. Consent is not a condition to purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy. After everytime on our site we have opt in language

When will I be charged for my subscription order?

You will be charged for your subscription order the day that the order is processed.

If you have any questions regarding when your account will be charged, email info@liveowyn.com or text ‘SUBSCRIPTION’ to 64253 and we'll be happy to help!

How can I change the products in my subscription?

Log in to your account on www.liveowyn.com. You can swap the items in your subscription by clicking “Manage Subscriptions”. You'll then see your Active and Inactive subscriptions. Select the “Edit” button, located to the right of your active subscription. You will then see “Your Subscription”. Below the Delivery Schedule, is the product currently in your subscription. Click on the product, and then scroll to the bottom of the product page. You will then see “SWAP PRODUCT”. Once you select this option, all the available products will appear. Select which item(s) you would like, the quantity, delivery schedule, and variant. To complete your product swap, select “SWAP PRODUCT” at the bottom of the page and you are all set!

If you need help making these adjustments, email our Support Team at info@liveowyn.com or text ‘SUBSCRIPTION’ to 64253 and we'll be happy to help!

How do I change the frequency of my subscription?

Log in to your account on www.liveowyn.com. Click “Manage Subscriptions”, then select “EDIT” to the right of your active subscription. Select “DELIVERY SCHEDULE”. There, you will be able to select the number of days, weeks, or months you would like your order to process. To save your changes, click UPDATE, and you are all set!

If you have any questions regarding your delivery schedule, email info@liveowyn.com or text ‘SUBSCRIPTION’ to 64253 and we'll be happy to help!

How do I update my shipping address for my subscription?

Log in to your account on www.liveowyn.com. Click on the “Manage Subscriptions” option at the top of the screen, you will then see: SUBSCRIPTIONS, DELIVERY SCHEDULE, PURCHASE HISTORY, SHIPPING ADDRESS, and BILLING INFORMATION. Select “SHIPPING ADDRESS”. Once you select that button, select the shipping address currently inputted. The “Edit Shipping Address” tab will then appear. Simply add your new address, and then save it by scrolling to the bottom and clicking “Update Shipping Address”. Once saved, you are all set!

If you need help with an address update, email our Support Team at info@liveowyn.com or text ‘SUBSCRIPTION’ to 64253 and we'll be happy to help!

How do I update my card information for my subscription?

Log in to your account on www.liveowyn.com. Click on the “Manage Subscriptions” option. At the top of the screen, you will see: SUBSCRIPTIONS, DELIVERY SCHEDULE, PURCHASE HISTORY, SHIPPING ADDRESS, and BILLING INFORMATION. Select “BILLING INFORMATION”. Select the “Card on File option”. The “Edit Card” tab will then appear. Simply add your new payment method and then save it by clicking “Update Card”. Once saved, you are all set!

If you need help with billing, email our Support Team at info@liveowyn.com or text ‘SUBSCRIPTION’ to 64253 and we'll be happy to help!

How do I cancel my subscription?

Log in to your account on www.liveowyn.com. Click on the “Manage Subscriptions” option. You'll then see your Active and Inactive subscriptions. Click on your active subscription. Scroll to the bottom of the page to the “CANCEL SUBSCRIPTION” option. You will then be directed to “Select a reason for cancelling your subscription”. Once you select your reasoning, click on the button labeled “Proceed”. You will then see the option to “CANCEL YOUR SUBSCRIPTION”. After that button is clicked, your subscription will be canceled. You will no longer see any other charges or shipments tied to that recurring subscription order.

If you need help canceling your recurring subscription, email our Support Team at info@liveowyn.com and we'll be happy to help!

What products are available for subscription?

All OWYN products offer subscription options. Take your pick!

* Bulk pack discounts cannot be combined with subscription discounts

If I forget to skip, pause or cancel my subscription and the order ships anyway, can I get a refund?

No, subscriptions are set to auto ship, and subscription orders cannot be refunded or exchanged after your auto ship payment is processed. You'll need to skip, pause or cancel prior to payment processing of your next auto shipment. Returns are not accepted.